Frequently Asked Questions
Everything you need to know about your Silver Cross shopping experience.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days. Tracking information is provided via email once your order departs our warehouse.
What is your return and exchange policy?
Silver Cross accepts returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that for hygiene reasons, certain items like earrings and intimate apparel are final sale.
How do I ensure I am selecting the correct size?
Each product page features a detailed 'Size Guide' button with specific measurements. As a fashion-forward brand, our fits can vary between 'Oversized' and 'Slim Fit,' so we recommend checking the individual garment measurements before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
How should I care for my Silver Cross garments?
To maintain the longevity of our fabrics, we recommend following the specific care label instructions found inside each piece. Generally, we suggest cold hand-washing or dry cleaning for our premium silks and wool blends to prevent shrinkage.
Can I modify or cancel my order after it has been placed?
Our team works quickly to process orders. You can modify or cancel your order within 60 minutes of placement by contacting our support team. After this window, the order will have entered the fulfillment stage and cannot be changed.